I’m very sorry about the problems we encountered during yesterday’s registration process and for the frustration it caused you, our members. Yesterday’s level of service fell well below our customer service standards. We value your support and membership very highly, and do not take the situation lightly.
While we carefully diagnose the problems, our immediate next step is to come up with a plan to rectify the situation as best we can for all those who tried to register for RSVP but couldn’t. Because RSVP is a “limited” rider event and is currently sold out, our team is already investigating a number of options. You can expect a follow-up announcement from us by next week, hopefully sooner.
However, with this said, we will certainly correct the system for next year.
Thank you for your continued patience and support of the Cascade Bicycle Club.